Decision («Entscheid»)


After the investigation and the hearing, the KESB or the court makes a decision. It sends the written decision, also known as an order, judgment or decision, to the person concerned by registered mail.
This contains a detailed statement of reasons and information on how, where and within what period the person concerned can lodge an appeal against the decision (information on legal remedies). If no appeal is lodged, the decision becomes legally binding and can be enforced.
If the person concerned contests the decision, this appeal procedure may take some time. Therefore, the authority can implement the decision provisionally until the final decision of the court is available (withdrawal of suspensive effect).
In urgent cases, the authority can also decide on a superprovisional measure without first hearing the parties involved in the proceedings. There is no legal remedy against this measure for the time being.

Dörflistrasse 50
8050 Zurich


Consultations by telephone only
+41 44 273 96 96

Opening hours

Monday - Thursday

09.00 - 11.30 a.m.

14.00 - 16.30


14.00 - 16.30